Follow these few steps and contact your BE WTR technical hotline if the problem persists:

1. Check the water temperature If the water is cold, please go to step 2

If the water is not cold, try pressing the switch ON/OFF button on the box and then go to step 3

2. Check the gas bottle: Is the pressure gauge in the red areae?

If yes, please change your gas bottle as it is empty. How do I change the CO2 bottle?

3. Check your gas pressure: it should be between 4 and 4.5 bar.

To increase the pressure, use a screwdriver and turn the screw on the Co2 regulator front face.

We are happy to help you by providing instructions on how to change the CO2 bottle. Just call and we will explain everything. It is really very simple. Every six months, when we do our service, we leave an extra CO2 bottle. If you still need help, we will come out to you for a symbolic fee. Every six months, when we carry out a service, we leave an extra bottle of CO2. Remove the empty gas bottle and replace it with the new one, following these easy steps mentionned in the video.
If you still need help, call us and we will come out for a nominal fee.

Contact your local gas supplier, if you do not have an account please complete this form and we will get back to you in within 48 hours. Please state in the form: Machine number / address / contact person / where the machine is located.

If you Has the flow gradually decreased over the last weeks ?

Yes, contact your BE WTR technical hotline

No, have you closed your water inlet ?

No, check if the water stop is open (left picture).

If it is open, close it by moving it in the direction of the green arrow (see picture on the right)

If it is not, contact your technical contact

– Switch OFF the BOX

– Wait 10 seconds

– Switch ON the BOX

– Wait 2 minutes

Please complete this form and we will get back to you within 48 hours.
Please state in the form: Machine number / address / contact person / where the machine is located.

Try this quick fix and if the problem persists please call our hotline:

1. Unplug and restart the machine

2. Wait 10 seconds

3. Plug it in again and wait

Try this quick fix. If the problem persists please call our hotline:

1. Unplug and restart the machine

2. Wait 10 seconds

3. Plug it again and wait.

We regret to see you go. We value your feedback and would appreciate any insights you can share about your experience with us. Our team is always here to assist you, should you ever reconsider or require assistance in the future.

To cancel your contract please contact the BE WTR contact mentioned in your contract or fill in this form.

Follow these steps:

1. Locate the leak

2. If the leak is in the drip tray, drain it

3. If not, turn off the water supply and contact us.

If you need to change your invoicing details, please add the new instructions in the message bloc and we will update your details.

If you have no still water, please follow these 4 steps:

1. Has the flow gradually decreased over the last few weeks?

If yes, contact your BE WTR technical hotline.

If not, go to step 2.

2. What is the status of your water inlet (open/closed)?

It is open: close it by moving it in the direction of the green arrow (see picture on right)

If it is closed: contact your technical contact

If your Box is starting to make some noise, please follow these few steps, and if the problem persists, contact our hotline:

1. Has the flow gradually decreased over the last few weeks ?

If yes, contact your BE WTR technical hotline.

If not, go to step 2.

2. What is the status of your water inlet (open/closed)?

It is open: close it by moving it in the direction of the green arrow (see picture on right)

It is closed: contact your technical contact

Your filter seems to have clogged up earlier than expected. The quality of your local water can vary and impact the operating life of your filter. The filter will then have to work harder to compensate for the potential pollutants in the water.

Please contact our hotline to schedule a service.

Follow these short steps, if the problem persists, please contact us:

1. Switch OFF the Box

2. Wait 10 seconds

3. Switch ON the Box

4. Wait an hour

If the problem persists, please contact your BE WTR technical hotline

There should be very little water in the pipes after each use. If the temperature is hot, this can affect the temperature of the first glass of water.

When the system is installed, the temperature can be adjusted slightly. However for optimal sparkling water quality, the temperature should be below 9 degrees.

For optimal sparkling water quality, the temperature should be below 9 degrees.

If your water has started to have a strange taste, please contact your BE WTR technical hotline.

All subscription contracts include everything, from installation, to servicing and maintenance once or twice a year. All purchase contracts, include servicing and maintenance during the first year after which a monthly fee is charged.
For purchase contracts, the servicing is offered in first year after which a monthly fee is charged. Contact us

Do you have a restaurant, a hotel, a business, or do you want to install a system at home?
Please contact us to find the best alternative to match your need and space.

You need a kitchen unit measuring 60 x 60cm furniture. For homes and offices, we can provide you a solution with a 35 L bin.

Yes of course, we will keep your existing tap so you can easily replace it once you end your lease.

There must be sufficient air circulation below the counter. An aeration grid may be required.

Not on the counter, we use the opening for your existing tap.
There must be sufficient air circulation below the counter. An aeration grid may be required.

Max 2 m for at home or offices but can be increased to 10 m for high-capacity machines, as in hotels or in restaurants.

Our systems are created to dispense both still and sparkling water.

Depending on the local supplier (size of the gas bottle), it’s around 400 L for at home solutions and 1,200 L for offices and restaurants.

Maintenance needs to be carried out at least once a year. To ensure optimal safety and water quality our technicians will contact you before a service is due to find the most convenient solution.

The minimum contract duration for a subscription is 36 months.

Yes our systems are compatible with a water softener systems.

Yes, you will need to purge your system after more than 1 day without usage.

You will need to purge your system if you have not used it for 24 hours.

To purge your system, make sure you to dispense at least 1L of still water and then 1L of sparkling water. Then it is ready to be used!

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