View and download our user manual here.

Follow these few steps and contact your BE WTR technical hotline if the problem persists:

1. Check the water temperature If the water is cold, please go to step 2

If the water is not cold, try pressing the switch ON/OFF button on the box and then go to step 3

2. Check the gas bottle: Is the pressure gauge in the red areae?

If yes, please change your gas bottle as it is empty. How do I change the CO2 bottle?

3. Check your gas pressure: it should be between 4 and 4.5 bar.

To increase the pressure, use a screwdriver and turn the screw on the Co2 regulator front face.

We are happy to help you by providing instructions on how to change the CO2 bottle. Just call and we will explain everything. It is really very simple. Every six months, when we do our service, we leave an extra CO2 bottle. If you still need help, we will come out to you for a symbolic fee. Every six months, when we carry out a service, we leave an extra bottle of CO2. Remove the empty gas bottle and replace it with the new one, following these easy steps mentionned in the video.
If you still need help, call us and we will come out for a nominal fee.

If you Has the flow gradually decreased over the last weeks ?

Yes, contact your BE WTR technical hotline

No, have you closed your water inlet ?

No, check if the water stop is open (left picture).

If it is open, close it by moving it in the direction of the green arrow (see picture on the right)

If it is not, contact your technical contact

– Switch OFF the BOX

– Wait 10 seconds

– Switch ON the BOX

– Wait 2 minutes

If you have no still water, please follow these 4 steps:

1. Has the flow gradually decreased over the last few weeks?

If yes, contact your BE WTR technical hotline.

If not, go to step 2.

2. What is the status of your water inlet (open/closed)?

It is open: close it by moving it in the direction of the green arrow (see picture on right)

If it is closed: contact your technical contact

If your Box is starting to make some noise, please follow these few steps, and if the problem persists, contact our hotline:

1. Has the flow gradually decreased over the last few weeks ?

If yes, contact your BE WTR technical hotline.

If not, go to step 2.

2. What is the status of your water inlet (open/closed)?

It is open: close it by moving it in the direction of the green arrow (see picture on right)

It is closed: contact your technical contact

Your filter seems to have clogged up earlier than expected. The quality of your local water can vary and impact the operating life of your filter. The filter will then have to work harder to compensate for the potential pollutants in the water.

Please contact our hotline to schedule a service.

Follow these short steps, if the problem persists, please contact us:

1. Switch OFF the Box

2. Wait 10 seconds

3. Switch ON the Box

4. Wait an hour

If the problem persists, please contact your BE WTR technical hotline

There should be very little water in the pipes after each use. If the temperature is hot, this can affect the temperature of the first glass of water.

When the system is installed, the temperature can be adjusted slightly. However for optimal sparkling water quality, the temperature should be below 9 degrees.

For optimal sparkling water quality, the temperature should be below 9 degrees.

If your water has started to have a strange taste, please contact your BE WTR technical hotline.